At SoleHaus, we believe the return experience should feel as clear and considered as the product itself. This policy outlines the general return conditions, customer responsibilities, and the process for requesting assistance when a return is needed.
For return-related assistance, contact info@solehaus-shoes.shop.
8046996982
34 CREST LN Buena Vista VA 24416
To begin the return process, customers should first reach out to our support team with the relevant order details. This allows us to review the request and provide the appropriate return instructions before any item is sent back.
Products must be returned in unused, unworn, and undamaged condition, with original packaging and included materials where applicable.
Once a request is received, we review the order information and return circumstances to determine whether the item qualifies under our return policy conditions.
Items returned without prior contact or without following the provided return instructions may experience delays in review or may not be eligible for acceptance.
Reach out to our support team and include the order details and the reason for the request.
Our team reviews the return situation and provides next-step guidance if the request qualifies.
If approved, the item should be returned according to the instructions shared by our support team.
Once received, the item is reviewed for condition and compliance with the return requirements.
Items showing signs of wear, use, damage, or missing packaging may not qualify for return consideration.
Customers should always contact support first rather than sending an item back without review.
All returned items are subject to inspection once received to confirm eligibility and overall condition.
Providing the correct order details and a clear explanation helps our team process return inquiries more efficiently.
Preserve the product, packaging, and included materials until you are certain you wish to keep the order.
Always wait for return guidance before sending any item back, so the process can be reviewed correctly.
Include the relevant order reference and a concise explanation of the reason for the request when contacting support.
Approved returns should be completed only according to the steps shared by our support team to avoid unnecessary delay.
Our return policy is designed to keep the experience straightforward and responsible, with an emphasis on item condition, prior review, and transparent guidance throughout the process.